GENERAL CONDITIONS OF SALE
Terms used herein that are capitalized without having been previously
définis ont le sens qui leur est donné ci-après :
"Customer" means a natural person of legal age, acting for his or her own personal needs and having
the full legal capacity to enter into this agreement.
"Hotel" means the Beau Rivage Hotel, operated by SAS Beau Rivage SGD, whose registered office is at
located at 24 Rue Saint François de Paule, registered with the RCS of Nice under the number 797 727 534 000 27.
"Site" means the https://www.legrandbe.com/ website.
Scope of application
These general terms and conditions of sale ("GTC") apply to all room reservations
hotel and related services offered by the Hotel to Customers on the Site, by telephone or by e-mail,
by post, on site, at our booking office or via
of an online travel agency.
They supersede any previous version.
The Client declares that he/she is of legal age and has the full legal capacity to enter into a commitment under
of these GTC.
The GTC may be supplemented by special terms and conditions of sale in the description of the product.
the service (hereinafter defined as "Tariff Sales Conditions").
In the event of a contradiction between the GTC and the Tariff Terms and Conditions, the Tariff Terms and Conditions shall apply.
Tariffs will be the only ones applicable to the obligation in question.
Any reservation implies the consultation and full and unreserved acceptance of these GTC
and the Tariff Sales Conditions.
1. Arrival time / departure time
The room, suite or flat will be available from the arrival time indicated below.
On the day of departure, the room, suite or flat must be vacated no later than the departure time indicated below. Failure to comply with this check-out time may result in an additional night being charged.
It is recommended that you use the 'comments or additional information' box on the booking form to advise of the estimated time of arrival, particularly if it is late.
Arrival time (from): 3pm
Deadline for departure: 12 noon
Reception opening hours: 24 hours
Rooms may be checked before check-out. In the event of damage being found, penalties to be paid in cash to cover the cost of cleaning, replacement and/or repair may be charged to the Client at check out.
2. Prices / Taxes
Prices may vary depending on the time and day of booking.
The prices indicated are in Euros and include VAT. They include VAT at the rate applicable on the date of the reservation; any change in the rate applicable to VAT will automatically be reflected in the rates indicated on the date of invoicing. The same shall apply to any change or introduction of new taxes imposed by the competent authorities. The tourist tax, governmental or local taxes may be requested in addition and must be paid directly to the Hotel unless otherwise agreed at the time of booking.
The prices mentioned on the Site are subject to change at any time by the Hotel without prior information or notice. Only the price indicated in the reservation confirmation by the Hotel is contractual.
A credit card number is required to confirm any reservation. In the case of cancellable and changeable reservations, the hotel will pre-authorise the credit card for security purposes. In this case, the payment is made on the spot at the arrival of the customer. In the case of a non-cancellable reservation, the credit card provided is charged the full amount at the time of booking.
In case of refusal by the credit card centre, or in case of an invalid card, the Hotel reserves the right to cancel the reservation without notice.
The holder of the credit card used for the reservation must be that of the person staying in the establishment. The Client must present himself/herself at the hotel with his/her ID and the credit card used to guarantee the reservation or to make the prepayment.
If these conditions cannot be met, the reservation fee must be paid at the latest at check-in.
3. Reservation / cancellation
All bookings are only definite after receiving written confirmation from our booking department.
The Customer is reminded that, in accordance with Article L. 221-28 paragraph 12 of the Consumer Code, he/she does not have the right of withdrawal.
The Tariff Sales Conditions specify the terms and conditions for cancellation and/or modification of the reservation. Reservations with prepayment cannot be modified and/or cancelled. Deposits will not be refunded.
In case of no-show, the Hotel will charge 100% of the total amount of the reservation and the room will be released.
In the event that the Hotel is not available, in the event of force majeure, technical problems in the Hotel or for any other reason, the Hotel reserves the right to accommodate the Clients in whole or in part in a Hotel of equivalent category for services of the same nature.
The Hotel shall not be liable to pay any additional compensation.
5. Force majeure
Neither party shall be liable to the other party in the event of non-performance of its obligations resulting from an event of force majeure. It is expressly agreed that force majeure suspends, for the parties, the performance of their mutual obligations and that each party shall bear the cost of all expenses incumbent upon it resulting from the force majeure event.
Cases of force majeure are considered to be those usually recognised by the case law of the Court of Cassation, and in particular pandemics (excluding Covid 19), terrorist attacks, destruction of the Hotel, a cut in the supply of electricity, water or heating to the Hotel, or a staff strike.
In the current health context linked to the COVID-19 pandemic, it is expressly agreed that in the event of confinement in France and/or in the Customer's country of origin, in the event of closure of the borders between France and the Customer's country of origin, or in the event of prevention of travel imposed by administrative or governmental measures, the Hotel agrees either to postpone the reservation under new conditions or to reimburse the full amount of the reservation fee already paid by the Customer, regardless of the Customer's period of advance notice
It is specified that the Hotel does not provide any services related to transport. It cannot therefore be held responsible for any problems related to the transport of Clients (delays, cancellations, etc.).
In exceptional cases, the Hotel may offer accommodation and transport services as part of a package deal. In this case only, the Hotel shall be responsible, in accordance with the law, for the proper execution of the package.
Smoking and vaping are strictly forbidden in all common and private areas of the hotel, except in areas specifically designated for this purpose.
A cleaning fee of two hundred euros (€200) may be charged by the Hotel to the Guest in the event of non-compliance with this instruction.
9. Commitment and responsibility of the Hotel
The rules on theft of objects in hotels are laid down in Articles 1952 to 1954 of the Civil Code.
By way of conventional limitation, in the event of theft of objects from the room or the hotel premises, the damages due to the traveller are limited to the equivalent of one (1) time the rental price of the room per day.
10. Client's commitment and responsibility
The Client must behave in a manner consistent with good morals and public order within the Hotel and must respect the Hotel's internal regulations so as not to interfere with the smooth running of the Hotel. If this is not the case, the Customer may be asked to leave the premises without any compensation and/or without any refund if payment has already been made. If no payment has yet been made, the Client must pay the price of the reservation consumed before leaving.
leave the premises.
The Guest shall not bring in food or drink from outside sources, unless expressly permitted by the Hotel in advance, or in the case of food for infants and young children.
The Guest is responsible for all damage caused by him and/or his guests within the Hotel and shall bear all costs incurred as a result of such damage and/or failure to comply with the above rules (e.g. the cost of intervention by Fire Safety Systems services).
Minors may only stay at the hotel when accompanied by an adult and carrying personal identification. If the accompanying adult is not the legal guardian of the minor, he or she must be in possession of a parental authorisation from the child's parents.
11. Personal data
When you book a stay at our hotel, the data collected is processed by the hotel. These data are necessary to manage the reservations.
This data is intended for use by the Hotel. It may be transferred to related legal entities in order to manage a reservation or to follow up a file in the context of pre-contractual measures.
In accordance with the legal provisions, you have the right to access, question, delete and delete your personal data.
rectification, opposition to the Hotel.
12. Disputes/Applicable law/Jurisdiction
These General Terms and Conditions and the contractual relationship between the Customer and the Hotel are
subject to French law.
All disputes arising from the contractual relationship between the Customer and the Hotel shall be submitted to the competent courts under the conditions of ordinary law.
However, the Customer undertakes to seek an amicable solution before taking any legal action.
After having referred the matter to the Hotel's customer service department in an attempt to resolve the dispute amicably and, in the event of a negative response or the absence of a response within 60 days of the referral, the Customer may refer the matter, in accordance with the provisions of Article L. 612-1 of the French Consumer Code, to the Tourism and Travel Ombudsman - BP 80303 - 75823 Paris cedex 17 - Email: firstname.lastname@example.org